Booking Terms
Prices
All prices are given at the bottom of each tour, day trip, or weekend, and all notes of what is included/not included are as listed there. They are valid until 31st December 2017 and are indicated in pounds sterling. Prices are always given per person and according to the number in the group: 1, 2, 3, 4, 5, or 6. Please contact us for a quotation for parties larger than 6. There is a 25% reduction for children under 12 years. There is a 50% reduction for children under 12 years old sharing a room with 2 adults (parents) with a maximum of 1 child per family. We do not charge for children under 5, with a maximum of 1 child for each family.
Reservations
Booking a tour with Our Real Morocco can be made via phone, using our contact form or by email.
Deposit
After we confirm your tour to you in writing, we ask you to pay a non-refundable deposit of 30% of the total tour cost. Deposit payments can be made by electronic bank transfer or by credit card via PayPal. Details of how to pay the deposit will be sent to you in writing when we confirm availability. All the bookings are secured after we receive the initial deposit. For short notice bookings, we would require a good faith deposit. For group bookings (parties larger than 6), different booking terms will apply and we will notify you of these in writing at the time of booking.
Payment
We give you the flexibility to either pre-pay the final balance within the month prior to your trip or to settle the balance via your tour driver/guide. If you choose to pay the driver/guide, the remaining balance is to be paid in cash (Dirhams, Pounds, USD, or Euros). Credit/Debits cards are NOT accepted locally for security reasons. If you choose to pay the balance in the month before your trip, payments can be made by electronic bank transfer or by credit card via PayPal. Details of how to pay the balance will be sent to you in writing at the time of payment.
Cancellation by client
You must notify us in writing by email should you wish to cancel a tour. Cancellation is effective on the date we receive your notification. The following charges are applicable upon cancellation: • Less than 6 weeks: 30% of the total cost • Less than 2 weeks: 50% of the total cost • Less than 1 week: 80% of the total cost • Less than 4 days: 100% of the total cost
Cancellation / Alterations By Us
Due to the nature of our tours, certain situations (adverse weather conditions for example) may mean that we will need to make changes to the expected itinerary of your chosen tour. If this is the case, we will advise you as soon as we become aware of any such situation. We will do everything in our power to keep the tour as close to the original itinerary as possible. In some cases, however, we may be forced to cancel the tour for reasons beyond our control “force majeure”. If this is the case, you will be entitled to a full refund minus any costs already incurred by us. If we cancel a tour for any reason other than force majeure, you will receive a full refund from us. No further compensation will be payable by us.
Accommodation
Accommodation can vary in quality according to local standards in Morocco and should be judged accordingly. Hotels, riads, and guesthouses are booked according to availability. Where possible, we’ll inform you of a variety of choices, including upgrades requiring any additional fee.
Special Requests
Please inform us at the time of booking about any special requirements you may have such as dietary requirements, king-sized beds according to your height and so on. We will do our best to meet these requirements as far as they are available in Morocco, but they cannot be guaranteed.
Your responsibilities
Travel Insurance
You must be adequately covered by comprehensive travel insurance which must include cover for medical emergencies and the cost of rescue/evacuation where necessary. It is your responsibility to check that any adventure sports/activities (including but not limited to camel trekking, horse riding, quad biking and water sports) that you try on your tour are covered by your policy.
Flights
Your air travel will be booked independently of any booking with us. We have no involvement and accept no liability for this element of your tour and it is your responsibility to familiarise yourself with the terms and conditions of your air travel provider.
Illness and/Or Disability
Please notify us in writing in advance of the tour regarding any illness and/or disability that may affect your ability to take part in your chosen tour.
Personel Property
You are responsible for all personal property & travel documentation during the tour and we accept no liability whatsoever in this regard.
Complaints
If you have any complaint about any of the tour arrangements, you must bring it to our attention at the time so that we may use all reasonable endeavours to rectify the situation. Failure to complain at the time will affect any further claim you make against us.
Should the problem remain unsolved, a complaint must be made in writing to us within a reasonable period of not more than 4 weeks after the completion of the tour.
You accept and agree that you have read the above terms and conditions (a copy of which will also be sent on the confirmation of your booking) and agree to be bound by them.
